Frequently Asked Questions

Buyers
Agents
What does off-market mean?

Off-market refers to properties not publicly advertised across the mainstream real estate marketing channels. They are instead typically marketed through an agency’s database.

If it’s off the market is it really for sale?

Yes. It’s a well-known real estate term that refers to properties that are for sale but are not advertised in the public domain.

How much does it cost to use Listing Loop?

It’s free! There are no costs associated with buying a property through Listing Loop or to receive support from an Agent Assist.

What is the role of an Agent Assist?

An Agent Assist is your personal go-to agent whose role is to provide you with general assistance through the Listing Loop dashboard. It is not the role of the Agent Assist to negotiate the purchase of your property. We believe this is the role of a traditional buyers agent. If you would like your Agent Assist to negotiate on your behalf, talk to them about becoming your buyers agent (this will most likely involve a fee directly paid to the agent).

How do I sign up to Listing Loop?

Typically an agent will personally invite you to join Listing Loop through an email invitation, SMS or by sharing their unique URL invitation link. When you accept, you will be linked to that agent, who will then become your personal Agent Assist.

I’ve received multiple invitations from agents. Who do I choose?

It’s completely up to you who you choose to be your personal Agent Assist. Select an agent that you feel best understands the area you are looking to buy and consider their real estate experience.

Can I sign up to Listing Loop without an agent?

Currently the only way to sign up to Listing Loop is to be invited by an agent. You will however soon be able to sign up directly. When we enable this functionality, simply click on “I’m A Buyer” on our homepage and follow the user-friendly prompts. You will be asked to nominate an agent to be your Agent Assist. We’ll help you by providing some suggestions on local agents in your area.

Can I change who my Agent Assist is?

Yes. You can change your Agent Assist at any time. Just contact us and we’ll assist you through the process.

When will I be notified of a matching property?

You will be notified immediately the property is entered into Listing Loop by the delivery method you selected in your profile (email or SMS). You may even be able to speak to the selling agent while they’re still at the property for the listing appointment!

What do I do if I’m getting too many or too few matching properties?

Simply refine or broaden your property criteria in your profile. You will be able to see the number of matching properties in real time as you make these updates.

How will I be contacted after enquiring on a property?

You will be contacted by the method you selected in your profile (email or SMS).

I’m going on holiday and don’t want any alerts for matching properties. How do I stop them?

Simply change your status to “Inactive” in your profile. This button is located on the top righthand corner of your dashboard. You can change it back to “Active” at any time.

Why can’t I see more than one property photo in my dashboard?

Properties need to be unlocked in order to view them. To do this, simply click on the image of the lock. The listing agent will then be notified of your interest and you will be able to see all the details about the property.

Why is the agent contacting me when I unlock a property?

When you unlock a property, the listing agent will be notified of your interest. This allows them to connect with you, answer any questions you may have and provide additional information about the property.

Can I unlock multiple properties?

Yes. If there’s multiple properties that interest you, go for it. Unlock them all!

Can I choose how I want the agent to contact me?

You most certainly can. In your dashboard select your preference for either email, SMS or by phone.

What do I do if I want to search for properties in different suburbs?

You can enter up to 10 different suburbs in your profile to discover matching properties.

Can I select specific areas within a suburb for matching properties?

Currently this is not possible but you will be able to do this very soon along with many other customisable features. We will let you know when any new features go live.

Why can’t I see the properties for sale on Listing Loop without being signed in?

In order to view properties for sale on Listing Loop you must be a registered buyer with a nominated Agent Assist.

Why is there limited search functionality in my buyer dashboard?

Listing Loop is not a search platform, we’re a matching platform where we deliver the properties to you based on your selected criteria.

Does Listing Loop get involved in the transaction process between the buyer, Agent Assist and the selling agent?

No. Listing Loop does not get involved in the sale of a property. Think of us as a connector that brings buyers together with agents.

Can I sell my property directly on Listing Loop?

No. Your property must be listed by a practicing licenced real estate agent.  

Are properties on Listing Loop advertised on other platforms?

Sometimes they are and sometimes they aren’t. It all depends on the marketing strategy that the agent has developed with their seller.

Can I list my property on other platforms if I’m already on Listing Loop?

Yes, you can list your property for sale on any other platform at the same time. Listing Loop will strengthen your existing marketing campaign.

What do you do with my personal information?

We will not give out your personal contact number and email address without your consent. Please refer to our Privacy Policy.

Why are so many agents using Listing Loop?

Listing Loop is the very first no sale no charge advertising platform for off-market properties. Designed for agents, we fill the gap between completing the listing paperwork and the property being advertised to the general public. Plus, buyers are the first to know about your just listed properties and finally have a way to find off-market listings all in the one place. Vendors can save time and money with no sale no charge advertising and you, the agent get paid when your buyers buy through Listing Loop.

How do I get started?

Easy! Simply click on the ‘Sign Up’ button on the homepage and follow the quick and easy prompts. Or contact our support team on 1300 MY LOOP (1300 695 667) or email us here.

How do I list a property on Listing Loop?

Go to your dashboard and follow the easy step-by-step process. You can even do it while you’re at the property!

Can I add my existing properties on Listing Loop?

Yes! Just be sure to let your vendors know about our no sale no charge advertising fee.

What happens when I list a property?

Once the property is listed on Listing Loop, registered buyers will be instantly alerted if the listed property fits the specific criteria of the buyer. If the buyer is interested to know more, they will ‘unlock’ the property and you will receive their enquiry.

When will I get paid?

Listing Loop receives the advertising fee from the listing agent. Listing Loop then pays the agency (Agent Assist’s agency) within 14 days of receiving the advertising fee from the listing agent. Your agency then pays you!

Contact us if you are expecting payment from a property that has sold within 90 days or has settled, or if you have any other payment related questions.

What are the Listing Loop advertising fees?

Advertising fees are only applicable if a property sells through Listing Loop. If we do not introduce the buyer there is no fee payable. We are a no sale, no charge model. It is free for a selling agent to immediately list their property on Listing Loop, however a fee of 0.22% is applied when the property sells, but only when the buyer is introduced through Listing Loop. Listing Loop will only invoice agencies, not individual agents. So, it’s important than an agent seeks approval from their agency principal prior to uploading properties to the platform. The success-based advertising fee is 0.22% of the maximum price range that a property is advertised for, or the final sale price. Listing Loop will base the 0.22% of the lower of the two prices. For example, a selling agent may advertise a property at a fixed price of $1,200,000 or they may choose to advertise a price range such as $1,200,000 – $1,320,000. In this price range example, the 0.22% would be applied to $1,320,000. If the property then sells for $1,000,000, the 0.22% would be applied to this price as it’s the lower of the two scenarios. What happens to the 0.22% Advertising fee? Of the 0.22% advertising fee: 50% goes to Listing Loop 50% goes to the Agent Assist Example: Property sells for $1,000,000 0.22% of $1,000,000 = $2,200 50% goes to Listing Loop for the advertising fee = $1,100 (inc. GST) 50% goes to the Agent Assist = $1,100 (inc. GST) From here, the Agent Assist fee is split between the agent that invited the buyer to Listing Loop and the agent the buyer was assigned to when they enquired on the specific property. Here are two possible scenarios: 1). Agent 1 invites a buyer to Listing Loop. The buyer enjoys a strong partnership with this agent (Assist Assist) and they end up buying a property through Listing Loop while receiving ad hoc advice from their Agent Assist. The Agent Assist receives 0.11%. Using the example above, this amounts to $1,100. 2). Agent 1 invites a buyer to Listing Loop however the buyer decides they want to work with Agent 2. Because Agent 1 initially invited the buyer to Listing Loop, they are entitled to 50% of the Agent Assist fee, even if the property sells under the guidance of Agent 2. A: Agent 1 receives 0.055% = $550. B: Agent 2 receives 0.055% = $550. To reward Agent 1 for introducing the buyer to the platform they will receive this benefit for life for all properties that the buyer purchases through Listing Loop. Should the buyer decide to be partnered with another agent, the Agent Assist that worked with the buyer at the time of their property enquiry, which they ultimately purchased, will be rewarded (in addition to the initial inviting Agent Assist). This applies even if the buyer is no longer partnered with this particular Agent Assist.

What happens if I advertise a property through my typical marketing channels?

You can continue to advertise your property through your typical marketing channels as well as on Listing Loop. If your property sells, you will only pay Listing Loop if we introduced the buyer to you, otherwise there is no fee payable. How unreal is that?

How do I invite buyers and get them assigned to me?

You can personally invite your buyers by email, SMS or via your own unique URL invitation link. You can share your unique URL invitation link via group communication or even include it in your weekly newsletter, plus so many other ways which we can share with you. When a buyer accepts your invitation, they are automatically assigned to you.

What is an Agent Assist?

The role of an Agent Assist is to provide general assistance by email, SMS or phone. It is not the role of the Agent Assist to negotiate the purchase of a property as we believe this is the role of a traditional selling/vendor’s agent.

Can I become an Agent Assist as an individual agent?

Of course, but you will require an ABN. We do however encourage you to talk to your principal. Only agencies can list properties on Listing Loop.  

What happens if I introduce a buyer and they then select another Agent Assist?

The original inviting agent will always receive 50% of the Agent Assist fee when their buyer purchases a property advertised on Listing Loop.

What happens to my role as an Agent Assist if I move to another agency?

Your buyer will be assigned to another agent within your original agency. However, they will be notified of your move and can elect to re-appoint you as their Agent Assist.

Do I have to pay anything to use Listing Loop as an agent?

No. We have no subscription fees, no agent profile fees, no premium service fees, no referral fees and no listing fees. In fact, the only payable fee is after the property has been sold through Listing Loop. Payment is due at settlement or 90 days from the contract of sale, whichever is earlier. This is a marketing cost which can be covered by Vendor Paid Advertising (VPA).

Can private sellers list their property with Listing Loop?

No. Listing Loop has been designed and created to assist agents in their success. If you become aware of any agents or listings that you believe are not registered, please email the details to compliance@listingloop.com.au

Will you reveal my buyers’ details to another agent?

We respect and understand the value of your database, so your buyers’ selected details will only be revealed to the listing agent of the property your buyer enquires about or unlocks.

Will you sell my buyers’ personal contact details?

NO! We respect both the privacy of the buyer and your contact information, and this is a major no-go under the Privacy Act. Please refer to our Privacy Policy. We will only ever use this information to contact the buyer through the Listing Loop platform if we need to.

I don’t sell many properties off-market, can I still use Listing Loop?

Absolutely. We are receiving consistent feedback from agents letting us know that Listing Loop is a highly effective tool to secure more listings. Plus, even if you just invite all of your buyers into the system, think of the additional income you could make!

Do you offer a premium profile service where I can boost my profile?

No. Listing Loop has been designed to maximise your personal profile with your photo, logo and brand colours prominent throughout the platform.

Can the properties I’ve sold off-market be promoted on Listing Loop for no cost?

We are currently working towards making this happen for you. Our goal is to give you recognition for all of your off-market sales.

How do I obtain Listing Loop brochures to give to my clients?

Contact us and we will email you a digital brochure. For hard copy brochures, we’ll have them delivered to you as fast as possible within two business days.

Can I receive training on how to use the Listing Loop platform?

Absolutely! We’re here to help you. Please click on the Book a Demo link, or contact our support team on 1300 MY LOOP (1300 695 667) or email us here.

So, how do I get started?

Easy! Simply click on the ‘Sign Up’ button on our homepage and follow the quick and easy prompts. Or contact our support team on 1300 MY LOOP (1300 695 667) or email us here.